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Servicio

Service

compromiso apoyo Aftermarket Red Después de la venta de accesorios Servicio

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服務(wù)流程

Service process

售前：提出需求

提供技術(shù)方案

做出書面報(bào)價(jià)

技術(shù)解答，商務(wù)溝通

簽訂銷售合同

售中：送貨上門

實(shí)地安裝

交機(jī)培訓(xùn)

技術(shù)支持

終生維護(hù)

售后：發(fā)現(xiàn)故障

工地調(diào)查

原地修復(fù)或返廠修復(fù)

索賠

根據(jù)實(shí)際損失提供所需部件

貝力特，破碎錘產(chǎn)業(yè)創(chuàng)始者！從創(chuàng)立之日起，我們一直以客戶需求為中心，專注于為消費(fèi)者提供安全、舒適、高品質(zhì)、環(huán)保的個(gè)人破碎錘產(chǎn)品工具和實(shí)在、真誠(chéng)、高效、領(lǐng)先的品牌服務(wù)體驗(yàn)，并致力于與廣大合作伙伴建立平等、互利、尊重、守信的合作關(guān)系。
我們深刻洞悉客戶需求和行業(yè)發(fā)展趨勢(shì)，以親切、真誠(chéng)、友好的服務(wù)態(tài)度，為廣大消費(fèi)者、客戶與合作伙伴提供一站式高效、創(chuàng)新服務(wù)體驗(yàn)，為客戶創(chuàng)造價(jià)值，為社會(huì)恪盡企業(yè)責(zé)任，推動(dòng)產(chǎn)業(yè)服務(wù)體系健康發(fā)展，以贏得客戶和公眾的信賴。
生活處處有貝力特，貝力特的服務(wù)將會(huì)為中國(guó)人民的美好生活一路護(hù)航！
過硬的產(chǎn)品是我們贏得市場(chǎng)信賴的基礎(chǔ)，優(yōu)質(zhì)的服務(wù)更是令每一位消費(fèi)者滿意的關(guān)鍵。貝力特率先提出全新的“4Cs服務(wù)模式”，為用戶提供快捷、方便、高效的服務(wù)。
售后服務(wù)，是貝力特產(chǎn)品不可或缺的組成部分，我們?cè)谔峁﹥?yōu)質(zhì)產(chǎn)品的同時(shí)有責(zé)任和義務(wù)讓您享受到更好的服務(wù)。
貝力特“4Cs服務(wù)”涵蓋了用戶接待（customer）、成本費(fèi)用（cost）、方便快捷（convenience）和交流溝通（communication）四方面要素，它的主要內(nèi)容包括：消費(fèi)者服務(wù)至上的原則、節(jié)約消費(fèi)者費(fèi)用支出的措施、提高服務(wù)便利化和加強(qiáng)真誠(chéng)溝通四個(gè)方面，旨在打造“顧客至上，服務(wù)至誠(chéng)”的和諧模式。

在貝力特的銷售/服務(wù)網(wǎng)絡(luò)覆蓋的區(qū)域內(nèi)，無論您身在何處，貝力特的專業(yè)服務(wù)團(tuán)隊(duì)都會(huì)時(shí)刻在您身邊，隨時(shí)為您提供高效、便捷、熱情的服務(wù)，“說到做到，做得更好”是我們的承諾.

質(zhì)量保證書

QUALITY ASSURANCE BOOK

感謝您選擇、購(gòu)買“貝力特”牌液壓破碎錘！

請(qǐng)您在使用破碎錘前閱讀《液壓破碎錘使用維護(hù)手冊(cè)》，在對(duì)其所述的內(nèi)容有正確理解的基礎(chǔ)上，開始使用“貝力特”牌液壓破碎錘，并按其要求正確地進(jìn)行使用、維護(hù)及保養(yǎng)破碎錘！

一、質(zhì)量保證

質(zhì)量保證的起始時(shí)間，以安裝交機(jī)時(shí)填寫的“破碎錘安裝交機(jī)暨售后服務(wù)報(bào)告”上的時(shí)間為準(zhǔn)。該報(bào)告是您享受售后服務(wù)的重要依據(jù)。必須認(rèn)真填寫并在安裝交機(jī)完畢后由本公司經(jīng)銷商或代理商遞交給本公司備案，否則可能會(huì)導(dǎo)致您不能享受售后服務(wù)。

二、保修標(biāo)準(zhǔn)

部件名稱	正確使用情況下質(zhì)保期限	質(zhì)保期間內(nèi)不予質(zhì)保情況示例
釬桿直徑?45-?155保修標(biāo)準(zhǔn)	釬桿直徑?165-?210保修標(biāo)準(zhǔn)
中缸體	12個(gè)月或工作時(shí)間累計(jì)2106小時(shí) （以先到者為準(zhǔn)）	6個(gè)月或工作時(shí)間累計(jì)1080小時(shí) （以先到者為準(zhǔn)）	1.液壓油內(nèi)有異物，超過油封更換時(shí)間； 2.兩個(gè)月后，缸體拉傷(由于活塞在三包時(shí)間內(nèi)斷裂造成的拉傷，予以質(zhì)保)； 3.內(nèi)外套過度磨損，超過更換時(shí)間，長(zhǎng)期偏打，油封超過更換時(shí)間；
活塞、主閥	12個(gè)月或工作時(shí)間累計(jì)2160小時(shí) （以先到者為準(zhǔn)）	6個(gè)月或工作時(shí)間累計(jì)1080小時(shí) （以先到者為準(zhǔn)）	1.液壓油內(nèi)有異物，超過油封更換時(shí)間，造成拉傷； 2.非使用原廠釬桿、內(nèi)外套過度磨損造成活塞頭部碎裂或拉傷； 3.兩個(gè)月后活塞拉傷；
前缸體	6個(gè)月或工作時(shí)間累計(jì)1080小時(shí) （以先到者為準(zhǔn)）	1.連續(xù)空打或扁銷斷裂繼續(xù)工作造成前缸體損傷 2.非使用原廠扁銷造成的損壞； 3.由外部的沖擊引起的損壞；
后缸體	12個(gè)月或工作時(shí)間累計(jì)2160小時(shí) （以先到者為準(zhǔn)）	1.由外部的沖擊引起的損壞；
蓄能器總成（皮碗除外）	12個(gè)月或工作時(shí)間累計(jì)2160小時(shí) （以先到者為準(zhǔn)）	1.由于螺栓松動(dòng)造成蓄能器的損壞；
內(nèi)襯套、外襯套、	3個(gè)月或工作時(shí)間累計(jì)540小時(shí) （以先到者為準(zhǔn)）	1.正常磨損或者操作不當(dāng)；
扁銷	3個(gè)月或工作時(shí)間累計(jì)540小時(shí) （以先到者為準(zhǔn)）	1.連續(xù)空打造成的斷裂；
通體螺栓、側(cè)板螺栓	6個(gè)月或工作時(shí)間累計(jì)1080小時(shí) （以先到者為準(zhǔn)）	1.定期不進(jìn)行擰緊引起的(詳見使用說明)； 2.從外部受到的沖擊引起的破損(詳見使用說明)；
油封	3個(gè)月或工作時(shí)間累計(jì)540小時(shí) （以先到者為準(zhǔn)）	1.不屬于保修范圍；
外殼	3個(gè)月或工作時(shí)間累計(jì)540小時(shí) （以先到者為準(zhǔn)）質(zhì)保期內(nèi)出現(xiàn)焊縫開裂，客戶需自己焊接解決；	1.橫向操作，側(cè)板螺絲松動(dòng)引起外殼開裂； 2.私自加固造成開裂； 3.焊縫開裂（客戶需自己焊接解決）；
破碎錘軟管	3個(gè)月或工作時(shí)間累計(jì)540小時(shí) （以先到者為準(zhǔn)）	1.從外部受到?jīng)_擊引起的損壞； 2.過度調(diào)整溢流閥的壓力引起的損壞；
銷軸及軸套	3個(gè)月或工作時(shí)間累計(jì)540小時(shí) （以先到者為準(zhǔn)）	1.從外部受到?jīng)_擊引起的損壞； 2.過度調(diào)整溢流閥的壓力引起的損壞；
釬桿	參照釬桿使用手冊(cè)
備注：1、未注明部件質(zhì)保期為3個(gè)月或540小時(shí)（以先到者為準(zhǔn)）。 2、本公司不承擔(dān)因破碎錘引起的直接或間接損失。

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Service flow

Pre sale: demand

Provide technical solutions

Make a written offer

Technical solutions

Contract of sale

Sale: home delivery

Field installation

Cross-training machine

Technical Support

Lifetime maintenance

Sale: find fault

Site Survey

Situ repair or Depot Repair

Compensation

To provide the necessary parts

Investigate the work site with fault occurring, on-site repair, or return to repair, and provide required parts according to actual demand; investigate the work site with fault occurring, on-site repair, or return to repair, and provide required parts according to actual demand; investigate the work site with fault occurring, on-site repair, or return to repair, and provide required parts according to actual demand; BEILITE, founder of breaking hammer industry! Since the day of establishment, we are always centered on customer demand, focused on provide safe, conformable, high-quality, environment-friendly personal breaking hammer product and tools, and practical, honest, high-efficient and leading brand service experience, and devoted to set up an equal, mutual benefit, respect, and creditable cooperation relationship with the vast partners. We deeply and thoroughly understand the customer demand and the industry development trend, provide one-station high-efficient and innovative service experience for the vast consumers, customers and partners by affectionate, sincere and friendly service altitude, create value for customers, fulfill enterprise responsibility for the society, and push the health development of the industry service system, so as to win the trust of customers and the public. BEILITE products are spread over the life, and our service will provide protection for good life of Chinese people! High-quality product is the foundation for us to win the market trust, and high-quality service is the key to make every consumer satisfactory. BEILITE firstly puts forwards the brand-new “4Cs service mode”, provides fast, convenient and high-efficient service for customers. The after-sales service is the essential part of our product, it is our duty to make you enjoy better service when we provide high-quality product. BEILITE “4Cs service” covers four elements in terms of user reception, cost, convenient and fast, communication; it mainly includes: principle of consumer service first, measures for saving consumer expense, improvement of service convenience and enhancing of sincere communication; it aims to create “customer first and sincere service” harmonious mode.

In the zone where the sales/service network of BEILITE covers, the professional service team of BEILITE can be on your side at any time wherever you are, with the purpose of providing high-efficient, fast and warm service for you at any time. “Do what we say, do it better” is our promise.

Quality guarantee:

Thank you for choosing and purchasing “BEILITE” hydraulic breaking hammer!

Please read Operation and Maintenance Manual of Hydraulic Breaking Hammer before using it; on the basis of correctly understanding the content, start to use the “BEILITE” hydraulic breaking hammer, and correctly use and maintain the breaking hammer as required!

Ι.Quality guarantee:

Firstly, starting time of quality guarantee, please subject to the time filled on “installation and handover of breaking hammer & after-sales service report” in installation and handover. The report is the important basis when you enjoy the after-sales service; you must seriously fill and deliver it to the Company for filing by the company dealer or agent after installing; otherwise, you may not enjoy the after-sales service.

II. Warranty standard

Name of part

Quality guarantee deadline under correct using condition

Example of no quality guarantee during quality guarantee period

Guarantee standard of drill rod with diameter of

?45-?155

Guarantee standard of drill rod with diameter of

?165-?210

Middle cylinder body

12 months or accumulated 2106 hours working time (subject to whichever comes first)

6 months or accumulated 1080 hours working time (subject to whichever comes first)

1. The hydraulic oil has foreign matter, and it exceeds the oil seal replacing time;

2. After two months, the cylinder body is pulled (for the pulling caused by the rupture of piston within the time of “three guarantees” can be guaranteed);

3. Inside and outside sleeves are excessive worn, and exceed the replacing time; for the long-term deflection, the replacing time of oil seal is exceeded;

Piston, main valve

12 months or accumulated 2106 hours working time (subject to whichever comes first)

6 months or accumulated 1080 hours working time (subject to whichever comes first)

1. The hydraulic oil has foreign matter, and it exceeds the oil seal replacing time, so that the pulling is happened;

2. The head part breaking or pulling is caused by not using the original drill rod, and excessive wear of inside and outside sleeves;

3. Piston pulling after two months;

Front cylinder body

6 months or accumulated 1080 hours working time (subject to whichever comes first)

1. Front cylinder body is damaged for continuing working after continuously empty striking or rupture of flat pin

2. Damage is caused by not using the original flat pin;

3. Damage is caused by external impact;

Back cylinder body

12 months or accumulated 2106 hours working time (subject to whichever comes first)

1. Damage is caused by external impact;

Energy accumulator assembly (except for seal cup)

12 months or accumulated 2106 hours working time (subject to whichever comes first)

1. Damage of energy accumulator of caused by loosened bolt;

Inner bush and outer bush